Thank you for shopping with Twisted Flames! We’re excited to get your fire feature to you as quickly and safely as possible.
Orders are typically processed within 1-3 business days after payment is confirmed.
During high-demand periods or holidays, processing may take a little longer — we appreciate your patience!
We offer standard shipping for all orders within the United States.
Estimated delivery times are 3-7 business days from the date your order ships.
Please note that delivery times may vary based on your location and carrier delays beyond our control.
We currently offer free standard shipping on all orders.
If expedited shipping options become available in the future, those costs will be clearly displayed at checkout.
At this time, we only ship within the United States.
We hope to expand our shipping destinations soon—stay tuned!
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor your package until it arrives safely at your door.
Please ensure your shipping address is complete and accurate.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.