Return Policy
At Twisted Flames, we’re a small family-owned business, and your satisfaction means the world to us. Each piece is carefully crafted and packaged to bring warmth and ambiance to your home.
Because of the unique nature of our tabletop fire displays, we’re unable to accept general returns or exchanges. However, if your order arrives damaged or defective, we’ll make it right.
Damaged or Defective Items
Please check your order when it arrives. If you notice any damage or defect, reach out to us within 7 days of delivery at
twistedflamesteam@gmail.com with:
Our team will promptly review your claim and work with you on the best solution.
A Quick Note
We’re only able to assist with items that arrive damaged or defective, but we’re always here to answer questions and help however we can.